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Program
Speakers
Hotel & Travel
Activities
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SPEAKERS
Keynote Speakers
Stan Phelps
Speaker
Workshop Facilitator & Author
See Bio
Kris “Tanto” Paranto
Former Ranger
Author & Motivational Speaker
See Bio
Alison Canavan
Wellness Coach & Mindfulness Advocate
See Bio
FEATURED SPEAKERS
Mark McManus
UA General President
See Bio
Brian Hughes
President
Hughes Environmental Engineering
See Bio
SESSION SPEAKERS
Sunday
November 9th
Bonus Program - Developing Rockstar Team Players
8:30 a.m. - 2:00 p.m.
Steve Thomas
See Bio
Monday
November 10th
Opening General Session Featuring MSCA Adam Wallenstein, UA General President Mark McManus and Stan Phelps
8:15 a.m. - 9:45 a.m.
Mark McManus
See Bio
Stan Phelps
See Bio
Afternoon Education... Survey Says!
1:00 p.m. - 3:15 p.m.
Alex Willis
See Bio
Tuesday
November 11th
General Session Featuring Kris "Tanto" Paranto, the MSCA Barbara Dolim Scholarship Announcement and Everyday Hero Award Winner, Sponsored by ServiceTrade
8:15 a.m. - 9:30 a.m.
Kris "Tanto" Paranto
See Bio
Education Session: Low GWP Refrigerant Transition Update
9:45 a.m. - 11:00 a.m.
Jason Obrzut
See Bio
Education Session: Field Leader Training Presented by PCA
9:45 a.m. - 11:00 a.m.
Alex Ivanov
See Bio
Brian Rich
See Bio
Education Session: Are Your PM Sales Doing the Heavy Lifting?
9:45 a.m. - 11:00 a.m.
Chris Carter
See Bio
Dave Bavisotto
See Bio
Wayne Turchetta
See Bio
Education Session: Practical AI for Mechanical Service Contractors
9:45 a.m. - 11:00 a.m.
Sean McGuire
See Bio
Wednesday
November 12th
Education Session: THE NO DANGER ZONE!
8:45 a.m. - 10:15 a.m.
Steve Thomas
See Bio
Education Session: Recognition That Resonates: Connecting Teams to Purpose and Performance Sponsored by WiMI
8:45 a.m. - 10:15 a.m.
Marc Koehler
See Bio
Education Session: UA HVACR and Plumbing Service Training
8:45 a.m. - 10:15 a.m.
Joe Fernandez
See Bio
Robert Vilches
See Bio
Education Session: Service Recovery: Turning Mistakes into Wins
8:45 a.m. - 10:15 a.m.
Frank Favaro
See Bio
Education Session: THE NO DANGER ZONE!
10:30 a.m. - 12:00 p.m.
Steve Thomas
See Bio
Education Session: Recognition That Resonates: Connecting Teams to Purpose and Performance Sponsored by WiMI
10:30 a.m. - 12:00 p.m.
Marc Koehler
See Bio
Education Session: Recruiting Your Next Generation: Partnering with HVAC Excellence Schools for Service Tech Success
10:30 a.m. - 12:00 p.m.
Brian Kelly
See Bio
Martin Naranjo
See Bio
Randall Chenworth
See Bio
Education Session: Service Recovery: Turning Mistakes into Wins
10:30 a.m. - 12:00 p.m.
Frank Favaro
See Bio
Closing General Session Featuring MCAA President Brian Hughes, the Incoming MSCA Chair and Alison Canavan
2:30 p.m. - 4:00 p.m.
Alison Canavan
See Bio
Brian Hughes
See Bio
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