This roundtable will delve into the KPIs critical for business success: revenue generation, selling, general & administrative expenses, actual gross profit, and operating income. Take this opportunity to share how to track growth against budget and prior year performance, as well as the importance of employee satisfaction and retention, and customer retention as vital metrics. The session aims to provide a comprehensive understanding of these KPIs and how they can be used to drive strategic decision-making and business growth.

Target Audience: Owners, Senior Leadership, Service Managers