Program

8:00am - 3:00pm

One-Day Bonus Program: Rethink Leadership

Steve Thomas

1:00pm - 8:00pm

Conference Registration

2:00pm - 6:00pm

Exhibitor Set-up

5:00pm - 6:00pm

First-Timers Reception sponsored by Data-Basics, Inc.

6:00pm - 8:00pm

Welcome Reception sponsored by Quantech Chillers

7:00am - 4:00pm

Registration/MSCA CENTRAL sponsored by MILWAUKEE TOOL

7:30am - 9:00am

Opening Celebration featuring Shawn Achor

9:00am - 10:30am

Exhibitors Display and Hosted Breakfast

10:30am - Noon

Roundtable Discussion Session #1 (by company size)

Noon - 12:30pm

Roundtable Discussion Session #1 Debrief

12:30pm - 2:30pm

Exhibitors Display and Hosted Lunch

2:30pm - 4:00pm

Roundtable Discussion Session #2

  • Unique Sales Ideas/Sales Tips and Tactics
  • Developing Your Sales Team (Recruiting, Training, Compensation)
  • Growing your Maintenance Base
  • Where have all the Baby Boomers Gone?
  • Managing Your Contract Base (renewals)
  • Mobile Field Technologies
  • Leadership Revisited
  • Optimizing Internal Communications
  • Disruptive Technologies
  • Service Safety
  • Plumbing Service Opportunities
4:00pm - 5:00pm

Exhibitor-Hosted Happy Hour

7:00am - 4:00pm

Information Desk/MSCA CENTRAL sponsored by MILWAUKEE TOOL

7:00am - 7:30am

Continental Breakfast sponsored by Daikin Group

7:30am - 8:30am

General Session with Kyle Maynard/MSCA Everyday Hero Award

8:30am - 10:00am

Educational Session #1

  • “Know More” – Sam Richter
  • “The Gifted Boss “ – Dale Dauten
  • “The Intersection of Personal Brands & Social Media” – Sima Dahl
8:30am - 11:30am

Spouse Program: Packing Party with Convoy of Hope

10:15am - 11:45am

Educational Session #2

  • “Know More” – Sam Richter
  • “The Gifted Boss “ – Dale Dauten
  • “The Intersection of Personal Brands & Social Media” – Sima Dahl
Afternoon

Optional Recreational Events

  • MSCA/Dewalt Golf Tournament
  • Horseback Riding
  • Desert Hummer Tour
  • Frank Lloyd Wright Taliesin West Architectural Tour
7:00pm - 10:00pm

A Night of Celebration

7:00am - 2:00pm

Information Desk/MSCA CENTRAL sponsored by MILWAUKEE TOOL

7:00am - 8:00am

4th Annual MSCA/Bradford White Sun Run

7:30am - 8:30am

Continental Breakfast sponsored by Daikin Group

8:30am - 10:00am

Technology Mania with James Benham

10:15am - 11:45am

Educational Session #3

  • “The Message Matters” – Amy Vandaveer
  • “How to Connect in Business in 90 Seconds or Less” – Nicholas Boothman
  • “Leadership Game-Changers” – Alan Parisse
12:00pm - 1:00pm

Luncheon

1:00pm - 2:30pm

Educational Session #4

  • “The Message Matters” – Amy Vandaveer
  • “How to Connect in Business in 90 Seconds or Less” – Nicholas Boothman
  • “Leadership Game-Changers” – Alan Parisse
2:30pm - 4:00pm

Closing Session and Changing of the Guard with Michael Abrashoff

About the Fairmont Scottsdale Princess

With 649 richly appointed guest rooms, all hotel accommodations have well-defined living and work areas, terraces or patios, wet bars, refreshment centers and oversized luxury bathrooms. Enjoy these five-star accommodations in Scottsdale with a soothing showcase of the subtle undertones, earthy accents, and patterns of the Southwest.

Recreation at the Fairmont Scottsdale Princess

The Fairmont Scottsdale Princess features five sparkling pool; a newly built 7,000 square-foot beach; two newly renovated TPC championship golf courses; five top-ranked restaurants and lounges; an award-winning spa, salon and wellness facility; catch-and-release fishing lagoons; a Trailblazer’s Kid’s Club and Family Adventure Center; distinctive retail shops; and specialty tours.

Getting to the Fairmont Scottsdale Princess

The Fairmont Scottsdale Princess is conveniently located about 25 minutes away from the Phoenix Sky Harbor International Airport (PHX). Attendees can make reservations for travel to and from the airport using the Fairmont's transportation service. Visit the News section to learn more.

Rates and Reservations

For MSCA 2016, the Fairmont Scottsdale Princess is offering the special room rate of $299 for a Fairmont Room. These spacious rooms all feature a patio or terrace. A credit card is required to guarantee your room but will not be charged until you check in. A limited number of suites are also available. Please contact Sobeida Orantes (saorantes@mcaa.org) at 1-800-556-3653 for additional information on accommodations. Note: The following pre-conference dates are now sold out at the hotel: Oct. 20, 21, and 22.

Need Help? Contact Us: saorantes@mcaa.org or (301) 869-5800